Responsibilities

Do you want to make a difference and contribute to creating a better world? Are you interested in developing your skills and knowledge, while putting your ideals to work? Join us, we are a frontrunner in ethical banking and global impact investing, and we need people like you to make change happen.

We believe that money can change the world for the better. In fact, our organisation was founded on this belief. Our mission is to create a society that protects and promotes the quality of life of all its members with human dignity at its core.

Currently, were are hiring a ServiceNow Information Analyst

We are setting up a devopsteam Service Now. With a new implementation partner. As such, we have a vacancy to bring on board an Information Analyst for our team: Service Delivery Service Now with the intention of a permanent contract.

Are you an analytical thinker with a passion for IT and process improvement? As a ServiceNow Information Analyst, you play a key role in optimizing our business processes. You work closely with various stakeholders to translate their needs and challenges into concrete solutions within the ServiceNow platform. Through thorough analysis and clear documentation, you ensure the development team has the right input to deliver innovative and efficient workflows.

In this role, you are responsible for gathering, analysing, and documenting requirements. You ensure alignment between process designs and technical implementations and contribute to the continuous improvement of our ServiceNow solutions. As well as ensuring consistency in the modular development from a data, process and functional point of view. You create and adapt the ServiceNow landscape design, the data model and CMDB to ensure standardization. And refine and specify change tickets to ensure optimal implementation. With your strong communication skills, you bridge the gap between business and IT, and your attention to detail ensures consistent quality. Do you have experience with ServiceNow or similar platforms and a drive to solve complex challenges? Then we’d love to meet you!

Profile

What do you bring?

• Experience as an Information Analyst: preferably 3-5 years.
• HBO/WO work level preferably in computer science, business administration or a related study.
• Experience with Service Now platform with focus on modules such as ITSM, ITOM, CSM or HRSD.
• Familiarity with DevOps methodologies and Agile working methods.
• Insight into Service Now architecture and configuration options.
• Understanding of ITSM processes and how these are implemented in Service Now.
• Basic knowledge of scripting in Service Now and workflows.
• Understanding of data analysis, data migration and integrations between Service Now and other systems via APIs.

Skills

• Analytical and modeling, strong in drawing up functional and technical requirements.
• Experience with modeling techniques such as BPMN, UML or user story mapping.

Soft skills

• Communication: stakeholder management switching between technical teams, supplier and business.
• Collaboration: experience with collaboration in a multidisciplinary team and proactive attitude in identifying and solving bottlenecks.
• Problem-solving skills: critical and analytical thinking; able to clarify complex issues.
• Hands-on and pragmatic in translating needs into standardized solutions.

Experience

• Devops processes and tools: knowledge of CI/CD pipelines and integrations within Service Now.
• Testing and validation, support with testing and validation.
• Reporting and Dashboarding: insight into designing dashboards and reports within Service Now.

A plus would be

• ITIL v4 foundation.
• Certified System administrator (Service Now).
• Experience with Service Now as an application and as a supplier.

Offer

What we offer you

An inspiring work culture

The most important thing about working with us is that you are part of community that is changing the world for the better. We are constantly improving our work culture to create conditions where every person can thrive, so you are able to:

• find a sense of meaning in your work
• create positive energy and impact with your co-workers
• build mutual trust and respect in working relationships
• enjoy fulfilment at a professional and personal level

A comfortable working environment

Our award-winning sustainable head office is based in Driebergen-Zeist, the Netherlands at the Reehorst Estate, just a 3 minutes’ walk from the train station. Combined with working from home, it is an inspiring place to work and connect with your colleagues.

And of course, great remuneration and working conditions:

• a salary appropriate to the position, our remuneration policy and your experience
• an attractive pension policy
• a mobility card (including free private travels)
• flexible working hours and the opportunity to work from home
• reimbursement of a company bicycle to the max of € 1,500
• 30 holiday days with a 40-hour working week, plus the option of buying 2 weeks of extra holiday days
• extra leave to contribute to voluntary work
• a range of education and training opportunities
• the option to join our collective health insurance
• a working from home allowance per home office day
• suitable home office equipment up to € 750 every 5 years

Sounds interesting?

If you feel that you want to make a difference, don’t hesitate to join the Triodos community by applying for this role.

Everyone is welcome to join us. Our culture is built on values that aim to benefit both society and individuals. We are committed to equity and diversity, and we value everyone’s perspective. We strive to create an environment in which all co-workers and our broader community can feel safe and included.

The closing date for applications is: 20.12.2024

If the role interests you but you still have some questions, please connect with us via email: rachel.notenboom@triodos.com. If there are any additional adjustments you may need during the application process, please let us know.

We also don’t want to miss out on candidates who feel they don’t exactly match the job description, so if this is a role that sounds interesting to you, and you feel you could add value, please apply!

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Who we are

Triodos Bank is a leading expert in sustainable banking, founded in 1980 in the Netherlands, with branches in Belgium, Germany, United Kingdom, and Spain.

Triodos Investment Management is a globally recognised leader in impact investing, that currently manages 20 funds invested in both Europe and emerging markets.

Triodos Regenerative Money Centre is our business unit launched in 2019 with the explicit goal of restoring and regenerating nature and society.

We are a certified B Corp since 2015. B Corp is a growing global community of successful and sustainable companies that create positive social impact and change.

We are also one of the founders of The Global Alliance for Banking on Values, a global network of independent banks using finance to deliver sustainable economic, social, and environmental development.

www.triodos.com | www.triodos-im.com | www.triodosfoundation.nl