Service Manager


Follow your heart. Use your head.

Money always sets things into motion. At Triodos Bank, with our 1,700 co-workers, we are making money work for positive societal change. Inspired by this mission, for 40 years we have been financing businesses, organisations and projects that seek to achieve positive change in societal, environmental and cultural domains. We are enabled to do so by our customers and investors who wish to contribute to sustainable, fair and humane society. We only invest in the real economy and do not trade in complex financial products. Furthermore we make a point of knowing all the sustainable entrepreneurs that choose to bank with us.

People make the difference: we at Triodos Bank know that all too well. Together we actively contribute to a sustainable society and this starts of course with our co-workers. Several regular moments of reflection and our systematic attention for personal development help ensure that we can make that difference together. We keep each other focused and are all dedicated to the Triodos Bank mission.


In Triodos Bank we have started the transformation of our organization to a One Bank operating Model. For Digital & Technology this means moving towards an integrated organization design focused on uniform and efficient processes, single points of responsibility for the group, improve the quality of our processes and ensure continuity throughout the whole group.

To strengthen the Services and Change department we are looking for a

Service Manager (32 - 36 hours a week)

As a Service Manager you play a key role in the delivery of ICT services and in monitoring the performance of these services within the Digital & Technology department.

As a Service Manager you support the delivery of ICT services by implementing, maintaining and improving ICT processes. Examples are Incident, Change, Release, Problem and Configuration management processes. You will work closely with stakeholders within Digital & Technology, but also with stakeholders in the rest of the organization.

Take action

  • Implement, maintain, improve and document ICT processes.
  • Demonstrate to internal and external stakeholders that we are in control of our processes.
  • Support the Digital & Technology teams in the day-to-day operation and execution of the processes.
  • Maintain service level agreements with our internal customers and create periodic service level reports to provide insight into the quality of the service delivery.
  • Demonstrate a continual improvement mindset (relevant improvement opportunities are encouraged).


This is you
You have experience as Service Manager and you are ITIL certified (preferably ITIL4) or you are aiming to be ITIL certified soon. You are interested in Service Management and want to contribute your knowledge and skills to develop this expertise further in Triodos.

This is complemented by:

  • A Bachelor or Master’s degree in ICT, or equivalent working experience.
  • Communication skills (written as well as verbal) in English.
  • You have experience with working in an Agile environment.
  • A curious, enthusiastic, open, pro-active and optimistic person with a hands-on and learning attitude.
  • Demonstrable affinity with the mission and values of Triodos Bank.

If you are committed to the mission and values of Triodos Bank and you are enthusiastic about the position but do not meet all requirements, please do not hesitate to apply.

The team
The Service Management team is part of the Services & Change department within Digital & Technology, all supporting processes around business applications within Triodos Group. The Services & Change department is an international, new and developing team. It consists of approximately 20 co-workers, of which 4 are Service Managers (including you). You will report to the Head D&T Services & Change.

As a Service Management team, we aim to have a strong learning mindset to continuously improve ourselves and our way of working. We are hands-on and result-oriented, have a positive can-do attitude and we appreciate humor, openness, reflection and teamwork. Our work is characterized as fast-paced, which requires flexibility, ability to tackle multiple tasks simultaneously and an organized way of working.


Our award-winning sustainable office is based in Driebergen-Rijsenburg, the Netherlands at the Reehorst Estate, just 3 minutes’ walk from the train station.

Impact on society is the number one priority, both for us and for you. Our employment conditions reflect this vision. This includes:

  • a salary appropriate to the position, our remuneration policy and your capabilities.
  • an attractive pension policy.
  • if you use public transport for commuting, you can use the mobility card for free private travels as well.
  • flexible working hours and the opportunity to work from home.
  • reimbursement under our company bicycle cheme to a max of € 1,500.
  • 30 holiday days with a 40-hour working week, plus the option of buying 2 weeks of extra holiday days.
  • extra leave to participate in voluntary work.
  • a range of education and training opportunities.
  • the option to join our collective health insurance.
  • a working from home allowance per home office day.
  • health and safety equipment of € 750 every 5 years.

For more information about this position, please contact Marian van Dijk (she/her), Manager Portfolio & Service management a.i. via email or phone +31620035029.

Please send in your application via the apply button to the attention of Coen de Winter, Recruiter. Applications via e-mail or LinkedIn will not be processed. We would like to get in touch with you!

We reserve the right to close the vacancy earlier if there are enough good candidates.

Acquisition in response to this vacancy is not appreciated.

  • Online op:wo 13 september 2023
  • Locatie: Driebergen-Rijsenburg (Nederland)

Triodos Bank N.V.

De Reehorst, Hoofdstraat 10
3972 LA Driebergen-Rijsenburg

Even geduld, uw aanvraag wordt verwerkt
Mail naar uw vrienden
E-Mail(s) succesvol verstuurd
Er is een fout opgetreden, gelieve contact op te nemen met uw systeem administrator